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Old 11-28-2020, 10:27 AM   #31
rwheadon
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Default Thanksgiving Update

The laser repair parts haven't arrived yet. We're waiting on the rebuild service to be completed. I think there is a 2-3 week turnaround and we just hit that marker so hopefully the shop will ship the part back soon and then it's a matter of getting it in the laser and running. I'll keep you all up to date in this thread.

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Old 12-10-2020, 08:59 AM   #32
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Default Laser Unit Refill is delayed at the repair shop

The laser shop got in touch with me this weekend and had gotten a delayed status from the repair shop. Evidently the person who refills Epilog laser units has been pretty sick and they are behind on orders.

I'm sorry to say I don't really have any more information than that right now.

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Old 12-23-2020, 03:23 PM   #33
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Default Still waiting...

I reached out to the laser shop and he got an update from his repair service:
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Phil finally came back today for a partial day. Unfortunately with the holiday coming up, it is unlikely anything will get finished up before the new year. Again, if you can continue to be patient, it is appreciated; if not, just let me know and we will get the laser on the way back to you. I am sorry this is taking so long. Thank you and have a nice weekend!
The shop I'm working with isn't exclusively a laser business and only has one laser for this job so there was no redundancy in place, they do mostly CNC and equipment design now. I'm just glad Daniel agreed to do the project since he has past history and was able to recall a couple of the technical hurdles of our pieces. It was the density of our artwork that ultimately pushed his laser over the edge. I just keep crossing my fingers that the repair place can squeeze in some overtime during the holidays to make up for lost time and maybe get the laser fixed. Good news is the machine is getting new mirrors, guides and belts as well so it should be spot on for our pieces.

I hope you all are enjoying the Christmas / Winter Holidays.

rich
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Old 01-04-2021, 11:43 PM   #34
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I forgot I was in this group buy. Working on lasers is not cheap. I’ve worked on medical grade laser’s for the operating room and parts are so expensive. Fixing them isn’t all that complicated surprisingly.
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